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CrystalCMS
08-14-2011, 05:08 AM
There appears to be some sort of issue at the moment but I don't see anything in the outage / maintenance threads:

My application is currently failing to connect to it's db on esql2k801.discountasp.net and I don't seem to be able to login to the control panel to log a support request at the moment. I'm hosted in the UK data centre if that helps track this.
candor
08-14-2011, 05:28 AM
I have the same problem :(
Razor
08-14-2011, 06:17 AM
Same problem here and the problem has also widened to the fact we can not log a support issue as I assume the SQL Servers behind that are also failing.

Why no provision for telephone support?
Razor
08-14-2011, 06:22 AM
There appears to be some sort of issue at the moment but I don't see anything in the outage / maintenance threads:

My application is currently failing to connect to it's db on esql2k801.discountasp.net and I don't seem to be able to login to the control panel to log a support request at the moment. I'm hosted in the UK data centre if that helps track this.

Actually if you login directly to

http://support.discountasp.net

You can submit a ticket.

Mark
CrystalCMS
08-14-2011, 07:22 AM
Good find - ticket submitted
nicolasj
08-14-2011, 07:32 AM
Same problem, site down, can't log into my account. US-based server.

Outage page now mentions login issue but no mention whatsoever about failing application connections...

Good find - ticket submitted

Did you get a reply to your ticket? Nothing on my end. I have no clue what these guys are doing, my site has been down for 4 f!#$## hours and not one word, nothing! This has been happening a bit too often for my taste lately.
CrystalCMS
08-14-2011, 09:28 AM
Monitor the thread that's been posted by the team in outages and communicate with support directly via your own ticket. The problem is being worked on.
wisemx
08-14-2011, 10:50 AM
@Joe...Off topic but did you get affected by the riots?
Salute mate ;-)
Joseph Jun
08-14-2011, 10:59 AM
If you have an open request, I'm sorry that I haven't been able to field your ticket yet, there are several support requests that are open right now and I'm doing what I can to help out.

Beyond the issue with the Control Panel itself, there were two other incidents that may have affected your site. ESQL2K801 (http://community.discountasp.net/showthread.php?t=13569) was unavailable because the SQL Server service had crashed and there were some problems with some of the SQL Server 2000 (http://community.discountasp.net/showthread.php?t=13570) databases as well.

Again, we're working as quickly as we can to handle all of the open requests and I'm sorry for the delayed responses.