Service Outages

I created a help ticket but I need to vent a bit.

Twice in the last 2-3 weeks I've arrived at work and went on the Internet to the site that I pay for, to download files that I need for work that are stored there, and it's down. AGAIN.

I turn in a tech support ticket and get a reply "Well, it's fine here..." I go back and it's back up.

Nobody ever tells me why I couldn't access my site. "Well, it's fine here..."

Now today I can't ftp, my website won't load, I cannot ping my own domain name. This is unnacceptable.

This is business hosting. If you cannot supply a telephone number for IMMEDIATE tech support then I cannot trust your server to store my business files.

I'm really pissed off right now since I'm on vacation this week and cannot post files that I need to post for someone at my job to download. They're too big to email.

WHAT EXACTLY AM I PAYING FOR?

 

Ok here's the deal.


1. My domain name was set to expire on June 6.


2. I made the renewal payment on time.


3. Something got screwed up with Yahoo Domain services, they deactivated it.


Note: I would register directly through you guys but your price is too high compared to the 9.95 I pay with Yahoo.


4. It's back on now.


5. I apologize to DiscountASP... not their fault.


Sorry guys.