Can't login

I opted in to the smartermail migration last night thinking I'd have a few days to save out all my old messages and when I went to log in this morning, SmarterMail was already in place. The real problem however is that it is not accepting my login. I have tried multiple accounts with the same "username and password do not match" error. I submitted a helpdesk ticket but haven't heard anything in the last few hours. Has anyone else had problems logging in?

Regards,
Patrick

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W. Patrick Jones
Mayo Developments

 

The helpdesk got back to me. The POP passwords are not carried over when they set you up on SmarterMail so they use a default password that matches the password on your control panel login. I was able to go back to the control panel and Email Management and set the passwords back to what they should be. Hope this helps others out.

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W. Patrick Jones
Mayo Developments