Hi, What is the usual response time of DASP.net Help Desk? My site is off-line and I sent an email and opened a ticket more than 7 hours and no response yet. In my past experiences the response time was much faster, but when we need them most... What has been your experience dealing with the support Help Desk recently?
We usually respond within 60 minutes during weekdays and within 2 hours on weekend. We had a major power outage (16hrs)at our office (not the data center) which caused delay in responding to tickets. Bruce DiscountASP.NET www.DiscountASP.NET
That is very odd. What is the ticket number? We'll need that to check into it. Also, are you using a spam filter? Have you checked in your spam/junk/bulk folder?
Your ticket is in the billing queue, they handle the kind of domain issues you are dealing with. Billing does not necessarily have around the clock coverage the way technical support does (some days they do, but not every day). I put a high priority flag on the ticket, someone should answer you soon.
bruce [DASP] wrote: We usually respond within 60 minutes during weekdays and within 2 hours on weekend. mjp [DASP] post was at 9:26 AM (GMT -8) . mjp [DASP] wrote: I put a high priority flag on the ticket The time of this post you can see. ??? The question is: Can you please EXPLAIN what is happening? What the problem is? And one more question. Is there some posibility to know which exactly days billing have around the clock coverage. It may much simplify everything. /emoticons/cry.gif Post Edited (OlgaE) : 12/30/2008 6:38:16 PM GMT
Right now I have a ticket without any response more than 7 hours. My domain doesn't work and I am very disappointed. /emoticons/shakehead.gif
I'm afraid Ican't explain what the problem is, I'm not handling the ticket. I also can't tell you which days billing has extended support because the schedule varies according to criteria that they set. But you should assume that the billing department is only avaialble during business hours, 9 a.m. to 5 p.m. Pacific time.
The problem still wasn't solved. No they want to charge me again on the actions I have already been charged.
If you assume that the problem solved you make a mistake I've received mail from billing. They still ask the same questions. Although I wrote more than once what exactly I want - the even don't read it. If some one take a glance on the email conversation - he will realise that the same questions and the same answers are returning and nothing happens.They simply don't read the answers! Everything I want I already wrote. And I asked again and again. I requested to pay no the things I've already payed. And so on. 48 hours without domain!!!! HELP!!!!! Please, I ask that someone just READ my emails, and your answers! Olga Post Edited (OlgaE) : 12/31/2008 4:42:19 AM GMT
Olga, they aren't going to charge you again. I just spoke to a billing rep about this issue. They are going to remove the domain that was mistakenly registered and switch back to your .com. There is still some question about he new domain you want - there seem to be contradictory instructions in the ticket I saw - but Abraham is emailing you right now to straighten that out. We will fix it.
The first small win - I returned to situation before my request. I have my old domain name again. But meanwhile I didn't receive any mails. The next step - to fulfill my requests I've payed for. Thank you for you help.
