"Unable to Load Client Print Control" since security update

"Unable to Load Client Print Control"when clicking the print icon in SSRS reports.This error message appeared last week onall computers using my asp.net 2.0 mssql2005 ssrs reports. Different threads state thereareautomatic Windows security updates causing the problem:

kb956803
kb956391.

When I remove these from my box at home it works. But there are many computers my users have at work that are locked down, so the solution has to be centralized. Has dasp done anything to correct this situation by loading the correct service packs and patches on the dasp servers? This seems to be the solution when examining other discussion threads.

Thanks in advance for any discussion of this frustrating

ScottyO.

 

Scotty, the servers are all up to date. As you have discovered, this is a client-side issue. When the local client is updated the update kills the print function. We have verified this with Microsoft and their suggestion for nowis to roll back the update on the client computer.

This comes from a Microsoft rep:

The best possible way to obtain the printing control back is by uninstalling the kill bit update for IE KB956391 from the client machine. Another troubleshooting step that I found useful was to navigate to C:\Windows\Downloaded Program Files folder. Rename Downloaded Program files to Downloaded Program Filesold and created a new folder named Downloaded Program Files. Then when you try to print the report this change will force you to download the latest version of the files from the server and install it in the new Downloaded Program Files folder that you created. This way we can ensure that there is no conflict with the older version of the files and also make sure that the client is using the latest version of the required files.</o>
</o>
This should mostly resolve this issue but I would not recommend this as you will lose other active x controls that you would have previously downloaded and installed for IE. If you follow these steps you may have to reinstall them once again.</o>

 

thanking you for the reply. the fix I used on my private computer was the 'downloaded program files' described in your reply.

its HARDTo believe MS isn't going to put out some kind of patch that fixes this without dumping other AX controls or by lowering security settings. doesn't anyone else use report server...this must be a widespread problem. my worrkaround was to write code to direcly print to pdf format

thanks much.

Scotty