Can't cancel an add-on service

[Roshawn]

Hi,

I'm trying to cancel the SQL Server 2005 add-on but can't do so. This knowledge base page (http://support.discountasp.net/KB/a96/how-do-i-cancel-an-add-on-service.aspx) tells me what to do; however, the support portal (http://172.16.20.82/Main/frmNewTicket.aspx) doesn't work. /emoticons/confused.gif

Please help. I'd like to cancel the add-on as soon as possible. That way, I can move forward with implementing new code into my site.

Thanks

[Eric]

The support portal is functioning fine. If you have never used it before, then first log into your control panel at https://my.discountasp.net and navigate to the support section. On your first use, you have to authenticate via an email.



Eric
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[Roshawn]

Hi Eric,

Sorry for not responding sooner. I've been busy.

I just logged into the control panel at the web address you provided. I even navigated to the support section and did the email authentication stuff. However, the same problem persists. Sending a help desk ticket takes too long (a network timeout error). Is there anything else I can do?

[Roshawn]

Just tried it again, and the network timeout error is still present. /emoticons/mad.gif

Any word on when this will be worked out? I'd like to get rid of an add-on before my next billing date. Hopefully, I won't have to cancel my account completely just to get what I want. /emoticons/sad.gif

[Eric]

If you are having trouble with the Support Portal then email the billing department directly at billing@discountasp.net but remember to include all your infomration - like domain, what addon..etc. You will need to authenticate the request.


Eric
DiscountASP.NET - Microsoft Gold Partner
- Best ASP.NET Web hosting: 2008, 2007, 2006, 2005 - asp.netPRO Magazine
- Best ASP.NET Web Hosting: 2007, 2005 - Visual Studio Magazine
- support.discountasp.net - community.discountasp.net - daspblog.com (http://www.daspblog.com/)

[Eric]

Where did you get/see that link with the ip? The support portal is at https://support.discountasp.net


Eric
DiscountASP.NET - Microsoft Gold Partner
- Best ASP.NET Web hosting: 2008, 2007, 2006, 2005 - asp.netPRO Magazine
- Best ASP.NET Web Hosting: 2007, 2005 - Visual Studio Magazine
- support.discountasp.net - community.discountasp.net - daspblog.com (http://www.daspblog.com/)

[Roshawn]

It's a shame that you don't make it easy to cancel a single add-on. On the other hand, you make it simple to add an add-on /emoticons/mad.gif . Every time I try that blasted support page (http://172.16.20.82/Main/frmNewTicket.aspx), I keep getting a network timeout error.

Canceling an account is much easier, which is what I've elected to do. I'll know next time to stay away from add-ons. /emoticons/sad.gif

[Roshawn]

Eric[DASP] said...
Where did you get/see that link with the ip? The support portal is at https://support.discountasp.net

If you read the very first post in this thread, you'd see where I got it from. I got it from a knowledge base page titled 'How do I cancel an add-on service?' Within this page is given a link where I'm supposed to send a support ticket. That's where that lame duck ip address is.

[mjp]

Sorry, the new helpdesk was in development on that IP for some time and I thought we had cleaned up all the IP based links, but apparently some slipped through the cracks.