Web127 Offline

**clayutility** · 11-06-2009, 05:42 AM

It appears that web127 is offline. I cannot access my site, or the default page for web127. I have submitted a helpdesk ticket on this, but I wanted to get this out in the forums for a quick resolution.

Web127 has been flaky for a while. Periods of outage for 45 seconds to a minute, then it comes back up.

**clayutility** · 11-06-2009, 06:15 AM

I know it's early there in CA, but does DASP not have a 24/7 staff? My site (and many others, I'm sure) has been down for over 2 hours. Web127 is not completely down, but HTTP and HTTPS services are stopped. I just did an nmap scan to see what ports were actually open and those do not show up in the list.

This is not acceptable. I submitted a ticket on this yesterday when the server started acting up, and the technician acted like it was a problem unique to me. I am not pleased with the service we're getting from DASP right now. I thought this was a really stable company, but I seem to have continual problems with my website.

I would appreciate some sort of acknowledgment that DASP is even aware of the issue.

**clayutility** · 11-06-2009, 06:38 AM

Strange. Very shortly after my last post, the server came back up. I can now see 21, 25, 80, and 443 open on the server. I also received a response from tech support telling me to check my internet connection and routing. :-/ I can ping the server just fine, even when it's down. The IIS services are what stop. I know it's not me because we have customers calling to inform us every single time the site goes down.

**mjp** · 11-06-2009, 05:41 PM

When your site stops or hangs or is otherwise unavailable it does not necessarily mean the the server is having a problem. The problem could be related to your application pool. Next time you are experiencing a problem with your site try recycling the application pool in Control Panel.

If the server was down completely you would see two things; a post from us in the outages forum, and about a dozen other posts from users on the server. A complete server outage causes an immediate and substantial reaction from users on the server.

11-06-2009, 05:42 AM	#1
clayutility Join Date: Apr 2009 Posts: 12	Web127 Offline It appears that web127 is offline. I cannot access my site, or the default page for web127. I have submitted a helpdesk ticket on this, but I wanted to get this out in the forums for a quick resolution. Web127 has been flaky for a while. Periods of outage for 45 seconds to a minute, then it comes back up.

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11-06-2009, 06:15 AM	#2
clayutility Join Date: Apr 2009 Posts: 12	I know it's early there in CA, but does DASP not have a 24/7 staff? My site (and many others, I'm sure) has been down for over 2 hours. Web127 is not completely down, but HTTP and HTTPS services are stopped. I just did an nmap scan to see what ports were actually open and those do not show up in the list. This is not acceptable. I submitted a ticket on this yesterday when the server started acting up, and the technician acted like it was a problem unique to me. I am not pleased with the service we're getting from DASP right now. I thought this was a really stable company, but I seem to have continual problems with my website. I would appreciate some sort of acknowledgment that DASP is even aware of the issue.

11-06-2009, 06:38 AM	#3
clayutility Join Date: Apr 2009 Posts: 12	Strange. Very shortly after my last post, the server came back up. I can now see 21, 25, 80, and 443 open on the server. I also received a response from tech support telling me to check my internet connection and routing. :-/ I can ping the server just fine, even when it's down. The IIS services are what stop. I know it's not me because we have customers calling to inform us every single time the site goes down.

11-06-2009, 05:41 PM	#4
mjp DiscountASP.NET Staff Join Date: May 2006 Posts: 817	When your site stops or hangs or is otherwise unavailable it does not necessarily mean the the server is having a problem. The problem could be related to your application pool. Next time you are experiencing a problem with your site try recycling the application pool in Control Panel. If the server was down completely you would see two things; a post from us in the outages forum, and about a dozen other posts from users on the server. A complete server outage causes an immediate and substantial reaction from users on the server.