i followed these instructions one by one https://support.discountasp.net/KB/a311/configuring-filezilla-to-access-your-web-site.aspx the full error is Status: Resolving address of FTP.britishtmi.com Status: Connecting to 89.187.101.71:21... Status: Connection established, waiting for welcome message... Response: 220-Microsoft FTP Service Response: 220 DiscountASP.net FTP Command: USER hajjaj Response: 331 Password required for hajjaj. Command: PASS ******* Response: 530 User cannot log in, home directory inaccessible. Error: Critical error Error: Could not connect to server my FTP SITE STATUS: STARTED and my FTP IP RESTRICTION is ALLOWED ACCESS is there any thing else to do??
Go to the Control Panel to the Account Info/Edit page [https://my.discountasp.net/account-info.aspx] where you'll be able to see your full FTP username. It'll be something like 123456|username, so make sure you're using the whole thing.
