Buzzstream - & discountasp.net email integration not syncing (imap)

Hi

i wonder if anyone uses the buzzstream outreach services successfully with discountasp.net email services?

The services uses imap to log / track email communication.

Its a stab in the dark but here's my issue;

I can send emails from within buzzstream (a web based outreach solution) which records the sent email ok

BUT

if i reply externally there is no record (received) from within buzzstream!

We've tried creating email users with different settings to no avail.

The buzzstream team have been helpful so far but im convinced its a server setting and im willing to accept that im wrong as all works ok in mail client (outlook) when testing send / receive etc

Notes;
I can log into the mailserver and i can see the emails in both directions.

Buzzstream uses imap to "sync" and record email communication with prospects and stmp to send mail.

Within buzzstream it lets you know that you have successfully connected to the imap server which shows ok and fails if the wrong credentials are entered so from that i can assume that its working / connecting ok.

Any ideas?

Any one already using buzzstream with discount asp mail servers?

i welcome any ideas to help resolve what i believe is probably a simple solution

many thanks

Nelly

 

Hi Frank

no error messages from within buzzstream.

Tim from the buzzstream team has so far logged into the account to check email settings - which were correct and he has arranged another session to try and sort the issue but this is planned with my VA and hasn't taken place yet due to the time differences.

Ive tried "tweaking" thing bit by bit from within the main discountasp admin account and through the user account.

imap works fine through outlook (2010) and ive checked the settings in outlook to ensure that messages aren't deleted etc

hope that helps

Nelly