Cannot sync with Outlook 2007

This is strange because I do use SmarterMail Sync with Outlook 2007 for my mail here.
If you are certain the connection information is correct I'd suggest uninstalling Sync and re-installing it.

The Sync tool support forums have a lot of threads you may want to follow:
http://www.smartertools.com/forums/27.aspx

If Outlook was open when you installed Sync it seems there could be a problem with the installation:
http://www.smartertools.com/Products/SmarterMail/SmarterMailSync.aspx

 

I am trying to sync Smarter Mail with Outlook 2007.

I downloaded the SmarterMail sync application, installed, setup and tried to sync.

I tested the connection it passes all tests, but when I try to sync I get the message: 'Could not connect - SmarterMail 3.1 or greater required'. DiscountASP.net uses SmarterMail Enterprise 4.3.

No help is available from SmaterMail... any help would be appreciated.

TIA.

 

Thanks for the response. I uninstalled and re-installed, without any change.

The really frustrating part is that here is ZERO free support for SmarterMail. I finally lobbed an email to the Sales@ address, but I am not expecting much.

Further, my post on their forum has 30+ views and no replies. I would have hoped a the least some of their staff would be sacanning the forum.

Generally displeased with the product and the service.

http://community.discountasp.net/emoticons/mad.gif
mad

 

If it helps at all I'll tell you what I've been running it on:
Outlook 2007, Office Pro version, with SP1
Intel Dual, nVidia SLI, XP Pro SP2, Windows Live OneCare.

By the way, make sureyou have applied Office 2007 SP1.
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEC3E1E2-D802-4A03-BC78-05C48472559B&displaylang=en

 

Sure...

Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz w/ 2048mb MEM
Windows XP Pro, 5.1.2600
Outlook 2007 (12.0.6212.1000) SP1 MSO (12.0.6213.1000)

Name: Edward Costello
SmarterMail URL: http://webmail.costelloconsultingllc.com/Main/frmToday.aspx
Email Address: [email protected]

 

Maybe the dot in the e-mail address?
I've seen code fail because of addresses like that in the past.

 

Worked!!!

Thank you.