Connection to Server Reset

My website displays certain products and takes the user to a payment page. That payment page runs under SSL. Everything works fine. When i click checkout i am sent to a waiting page where that page updates the order status, processes payment, etc.. Then redirects the user to the confirmation page. All works perfectly fine for me and any laptop in my house.

However... when my buddies do it from their apartments, when they hit the waiting page they get a browser message saying "The connection to the Server has been reset". And the server logs pulled by discountasp says "A process serving application pool 'customerPool_733659' suffered a fatal communication error with the Windows Process Activation Service. The process id was '35852'. The data field contains the error number."

This makes absolutely no sense at all! Usually this is caused by an infinite loop, but i have done everything, removing modules, http handlers and removing the payment processing code. There is absolutely no inifinite loop and if there was.. it would be infinitiely looping for me as well. Have anyone ever experienced a problem like this at all? I really need to get it solved.

Is it possible that the SSL certificates on their computer is causing the problem? Like maybe the server can't process it in some way? If that was the case, then why would they be able to have no problems loading the first SSL page? I have never had this experience on my laptop on any browsers.

 

You should open a ticket with support so they can check the logs and see if anything pops out.

The error you're getting seems to be a problem with the application pool, and if it is, I'm sure there's gotta be a log entry about it.

While support won't debug the application itself, they can point you in the right direction.

Let us know the results.

 

It is definitely a problem with the app pool. I have already contacted them about 5 times mentioning that and they just keep telling me that its an application problem and to write a thread on here.

The only logs they claim to be available is that fatal communication error from the app pool that i mentioned above. There has got to be more logs for them to look at. I just wish i could get someone to look more into this.

SSL can be ruled out for being the problem. I took it off and had my buddies run the site. The error occured but once out of every 7 times this time instead of everytime. Scratches head...

 

I checked some of your chats with the admins, and I see your application has been crashing the application pool, which isn't something we'd be able to specifically assist you with. We would recommend just testing the application locally, and see if the error can be replicated.

It's just odd how it works on your end, and not on your buddies. I'd probably recommend trying another browser if possible, to see if the problem persists, or maybe another computer that is not either yours or your buddy's.

 

It works perfectly locally, never had any issues. Never even have issues when its hosted. I installed the development environment on one of their laptops.. works perfectly as well. But they get that problem when hitting your server.

The problem happens on every browser on their laptops.. Chrome, firefox, ie, opera and safari.

I called a friend from the states to try and he was not able to replicate this error.

It is becoming more clear after all this testing that it is not the application crashing the app pool. Thank you for looking into the chats and trying to help. Any further assistance would be greatly appreciated.