CuteSupport software crashes IIS

Discussion in 'ASP.NET / ASP.NET Core' started by jleahy, Jan 3, 2009.

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  1. Any experience with the Cute Support software application? We installed it and it crashes IIS.
    DASP says the error is: " "A worker process with process id of '34880' serving application pool 'customerPool_508530' has requested a recycle because it reached its private bytes memory limit." This happens when a rep logs into their software client and calls the web application. Been fighting this for a while now. Hoping someone has experience with this.
     
  2. Bruce

    Bruce DiscountASP.NET Staff

    this error means that the application is simply using too much memory.

    i moving to IIS7 which we allocate more memory. Make sure you check w/ the vendor to see if their app works on iis7 before migrating.

    Bruce

    DiscountASP.NET
    www.DiscountASP.NET
     
  3. Thanks for the suggestion, but still getting the error.
    I migrated the client's site to WS2008 and IIS7. Now, with no one on the site but me, refreshing any page 3 or 4 times produces the same "HTTP Error 503. The service is unavailable.", and the site crashes. I can't for the life of me figure it out. And this is on a simple ASP page, with no includes, database code, or scripting of any kind other than HTML and images.

    I even tried the same page as an html page and the same error is thrown.

    http://www.mypcpeople.com/default-plain.asp
    http://www.mypcpeople.com/default-plain.html

    Out of frustration, I even tried an empty HTML page, and got the same result, though it took about 6 page refreshes
    http://www.mypcpeople.com/test.html

    I'm at a loss.
     
  4. Bruce

    Bruce DiscountASP.NET Staff

  5. Yes. It was apparently an issue of the settings for the # of connections allowed. Thus far, there are no issues. Did a duplicate site on a dedicated server with no issues. My understanding is it is related to application pool memory limits and connections. DASP apparently solved it by changing a setting (via Frank). So far so good. Thanks for the response.
     
  6. I have similar issue with my site

    http://hotelalsaj.com/

    I getting this message


    Service Unavailable

    HTTP Error 503. The service is unavailable.


    Please help me!


    Suresh
     
  7. Bruce

    Bruce DiscountASP.NET Staff

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