E-Mail problems

Discussion in 'Hosting Services / Control Panel' started by product4me, Oct 5, 2006.

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  1. product4me

    product4me

    After the new Update to the e-mail system I can't ping the e-mail server or receive e-mail through outlook. I have changed my settings like the message when I logged on said to do. How do we fix this?
     
    product4me, Oct 5, 2006
    #1
  2. Takeshi Eto

    Takeshi Eto DiscountASP.NET Staff

    Takeshi Eto, Oct 5, 2006
    #2
  3. product4me

    product4me

    Did you read my post. Yes i made all the changes the message requested.I can't reach the pop3 server. I can't ping the pop3 server
     
    product4me, Oct 5, 2006
    #3
  4. product4me

    product4me

    The host 'pop3.product4me.com' could not be found. Please verify that you have entered the server name correctly. Account: 'mail.product4me.com', Server: 'pop3.product4me.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D. Is the messageI get.
     
    product4me, Oct 5, 2006
    #4
  5. Takeshi Eto

    Takeshi Eto DiscountASP.NET Staff

    Then please open up a support ticket. Log into your control panel at https://my.discountasp.net and use the Helpdesk Ticket Manager to open a ticket. You can reply and see a history of your tickets (submitted through the helpdesk) in the Ticket History section.

    Eric
    DiscountASP.NET
    http://www.DiscountASP.NET
     
    Takeshi Eto, Oct 5, 2006
    #5
  6. product4me

    product4me

    I have.... have yet to hear from anyone. Ticket #

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    457404
     
    product4me, Oct 5, 2006
    #6
  7. joelnet

    joelnet

    I was also able to test this successfully from a 3rd party cable modem. I was able to successfully establish a connection to pop3.product4me.com on port 110.


    Joel Thoms
    DiscountASP.NET
    http://www.DiscountASP.NET
     
    joelnet, Oct 6, 2006
    #7
  8. Bruce

    Bruce DiscountASP.NET Staff

    Bruce, Oct 6, 2006
    #8
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