New hosting, can't log in to ftp account

Discussion in 'Windows / IIS' started by Hoodlum, Jan 23, 2009.

  1. Hi, i've just signed up, and am attempting to log in to my ftp account using the alternative ftp address specified on the account info page. However, i'm receiving a 'User cannot log in' message.

    Is there a minimum amount of time after setting my account up i need to wait before ftp will become available?

    ftp address: ftp.revenantgui.eweb701.discountasp.net
    username: 0083611
    password: same as i used to log in to my control panel account with

    Thanks for any help
     
  2. Takeshi Eto

    Takeshi Eto DiscountASP.NET Staff

    Your FTP username is incorrect. Check the control panel account info section. The FTP username is not just digits - it should include digits, the pipe sign, and the control panel username.
    Eric
    DiscountASP.NET - Microsoft Gold Partner
    - Best ASP.NET Web hosting: 2008, 2007, 2006, 2005 - asp.netPRO Magazine
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    - support.discountasp.net - community.discountasp.net - daspblog.com
     
  3. Ah ok my bad, i assumed the pipe symbol indicated it was either one or the other

    Thanks for the quick reply
     

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