Guys, can we get a priority queue in the trouble ticket system? There are major and minor issues and I think you should be able to delineate between them. Ie.. 'My SQL Server I recently registered has not been provisioned yet' - minor issue 'My website is completely down' - major issue The majors should not be in line with the minors. I, for instance, have had a significant ticket in for a while now that probably requires small effort to fix, but has drastic impact to my business. I feel like I am waiting far too long for any communication from you guys as to the status, recommended fix, or notification of solution. Another option would be a price increase for 'premium phone support'. Something's got to give. I have been a DASP.NET customer since the beginning and have almost left several times because of this issue. I love the service, but the support seems lacking in communication/response. JJO
Our experience with allow customer to prioritize ticket doesn't really work. Most people will put their issue to the highest priority when they create the ticket. In general, when a ticket is escalated, our frontline support will increase the priority if the issue is related to service outage. Bruce DiscountASP.NET www.DiscountASP.NET
