I hope this is the correct forum to ask this question. I have been using a live chat application from cutesoft.net for the past 5 months. I am receiving an error that first appears 3 months ago. At that time, I contacted both cutesoft and discount asp's tech support and neither was sure what the problem was. Cutesoft claimed it must be a host problem. Discount ASP support suggested I try the forums. Fortunately, the problem mysteriously disappeared and everything has worked fine since then... until today. Here is the error I am receiving. I receive this when I try to log in to the chat software. system.web.services.protocols.soapexception: server was unable to process request --> system.nullreferenceexception: object reference not set to an instance of an object. More details on this error are below. Any and all help would be greatly appreciated. This is a big blow to my site having this down. Here's the site if needed: http://www.tutor-usa.com -- See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.NullReferenceException: Object reference not set to an instance of an object. at CuteSoft.Chat.ChatDataManager.c(String A_0) at CuteSoft.Chat.ChatDataManager.GetUser(String uniquename) at CuteSoft.Chat.ChatApiImpl.DoFindOperator(String useruniquename) at CuteSoft.Chat.ChatApiImpl.FindOperator(String useruniquename) at LiveSupportWeb.Global.SupportLogin(String username, String password) in C:\Documents and Settings\HP_Administrator\My Documents\Visual Studio 2005\Projects\LiveSupportWeb\LiveSupportWeb\Global.asax.cs:line 91 at CuteSoft.Chat.ChatWebService.SupportLogin(String username, String password) --- End of inner exception stack trace --- at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at CuteSoft.Chat.WinClient.ChatWebService.SupportLogin(String username, String password) at LiveSupport.LoginForm.button1_Click(Object sender, EventArgs e) at System.Windows.Forms.Control.OnClick(EventArgs e) at System.Windows.Forms.Button.OnClick(EventArgs e) at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ButtonBase.WndProc(Message& m) at System.Windows.Forms.Button.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ************** Loaded Assemblies ************** mscorlib Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.42 (RTM.050727-4200) CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll ---------------------------------------- LiveSupport Assembly Version: 1.0.0.0 Win32 Version: 1.0.0.0 CodeBase: file:///C:/Program%20Files/CuteSoft/LiveSupport/LiveSupport.exe ---------------------------------------- System.Windows.Forms Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.42 (RTM.050727-4200) CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll ---------------------------------------- System Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.42 (RTM.050727-4200) CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll ---------------------------------------- System.Drawing Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.42 (RTM.050727-4200) CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll ---------------------------------------- System.Configuration Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.42 (RTM.050727-4200) CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll ---------------------------------------- CuteSoft.Chat.WinClient Assembly Version: 3.0.0.0 Win32 Version: 1.0.0.0 CodeBase: file:///C:/Program%20Files/CuteSoft/LiveSupport/CuteSoft.Chat.WinClient.DLL ---------------------------------------- System.Web.Services Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.42 (RTM.050727-4200) CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll ---------------------------------------- System.Xml Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.42 (RTM.050727-4200) CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll ---------------------------------------- oxyhtatl Assembly Version: 3.0.0.0 Win32 Version: 2.0.50727.42 (RTM.050727-4200) CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll ---------------------------------------- XPCommonControls Assembly Version: 3.0.2.902 Win32 Version: 3.0.2.902 CodeBase: file:///C:/Program%20Files/CuteSoft/LiveSupport/XPCommonControls.DLL ---------------------------------------- Microsoft.mshtml Assembly Version: 7.0.3300.0 Win32 Version: 7.0.3300.0 CodeBase: file:///C:/WINDOWS/assembly/GAC/Microsoft.mshtml/7.0.3300.0__b03f5f7f11d50a3a/Microsoft.mshtml.dll ---------------------------------------- NetSpell.SpellChecker Assembly Version: 2.1.7.41329 Win32 Version: 2.1.7.41329 CodeBase: file:///C:/Program%20Files/CuteSoft/LiveSupport/NetSpell.SpellChecker.DLL ---------------------------------------- Microsoft.VisualBasic Assembly Version: 8.0.0.0 Win32 Version: 8.0.50727.42 (RTM.050727-4200) CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll ---------------------------------------- System.Data Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.42 (RTM.050727-4200) CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll ---------------------------------------- ************** JIT Debugging ************** To enable just-in-time (JIT) debugging, the .config file for this application or computer (machine.config) must have the jitDebugging value set in the system.windows.forms section. The application must also be compiled with debugging enabled. For example: <configuration> <system.windows.forms jitDebugging='true' /> </configuration> When JIT debugging is enabled, any unhandled exception will be sent to the JIT debugger registered on the computer rather than be handled by this dialog box.
This is a very generic error you are seeing. It usually means that the application is trying to access something that is null. Why does the developer think it is a server issue? Bruce DiscountASP.NET www.DiscountASP.NET
Here's the exchange I had with the developer a couple months ago: Me to developer: 'I really hope you can provide some immediate assistance. I just purchased your live support product less than a month ago. Today I am receiving an error that will not allow me to sign into the operator client. I did nothing to provoke this error that I know of. The app was working this morning, I restarted the computer, and I'm now getting this error. Can you provide support please?...' His Response: 'It appears that your web server down or for some reason you have lost access to your server? Can you confirm this?' It was at this point I contacted Discount ASP's tech support and I was informed 'that the server you account is on is fully operational and to the best of my knowledge has not experienced and disruptions' and they suggested I try the forums. In the time I responded to the developer with this response, the error message disappeared and application was working fine again. Me to developer: 'Error is now gone - application is working. It's still a concern because I have no idea what caused the error or what the solution was.' His response: 'Can you tell me what changes you made or your host made?' Me: 'No changes at all... :-/ My host did respond with this - 'I have confirmed that the server you account is on is fully operational and to the best of my knowledge has not experienced and disruptions.' but as far as I know they didn't do anything. I didn't do anything but keep trying it on my end.' Him: 'It?s impossible and it?s so strange. There must be some changes that are not aware by you and me.' And that was the exchange. The application is actually working today sporadically. Sometimes it gives me the error, sometimes it doesn't. I'm not exactly an expert on this stuff by any means, so I'm really at a loss here. Thanks for any help or suggestions.
This error could be caused by your web site app recycling. If the chat software depends on session data stored in memory then those would be cleared after a recycle. You could try storing sessions in SQL. Aristotle DiscountASP.NET www.DiscountASP.NET
