1. 

   37Stars

   How long do I have to wait for a response to a trouble ticket? The first response was within 3 minutes. However since then, it's been more than three hours. In the mean time we're without email services.
   
   The ticket number is 0CD-13CF5EC9-EBC4.

    

   37Stars, Jul 13, 2010

   #1
2. 

   Bruce DiscountASP.NET Staff

   Ticket response time really depends on the complexity of the issue.
   
   Generally within 60 minutes.

    

   Bruce, Jul 13, 2010

   #2

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