Typical support response times

Discussion in 'Hosting Services / Control Panel' started by fdumlao, Sep 20, 2006.

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  1. fdumlao

    fdumlao

    Can anyone tell me what the typical support response times are when using the helpdesk tickets?
     
    fdumlao, Sep 20, 2006
    #1
  2. wisemx

    wisemx

    For my DASP accounts the response is often within minutes, at most the next business day.
    Salute,
    Mark Wisecarver
     
    wisemx, Sep 20, 2006
    #2
  3. fdumlao

    fdumlao

    Thank youWise,

    I am asking because I posted a ticket yesterday, and asside from a quick link pointing to a KB article I had already read there has been little communication. I responded a few hours ago that this was not my issue and provided more detail and have heard nothing.

    Does anyone else here use a custom class as a type in thier profile? The problem i am having seems to be related to this but I am not sure.
     
    fdumlao, Sep 20, 2006
    #3
  4. Bruce

    Bruce DiscountASP.NET Staff

    Response time usually depends on the time the ticket is created. In general, we want to get a response to our user within 60 minutes during business hour. You may see some delay during morning hours and late night.


    Not exactly sure what you mean by "use a custom class as a type in thier profile". can you give us more details?

    Bruce

    DiscountASP.NET
    www.DiscountASP.NET
     
    Bruce, Sep 20, 2006
    #4
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