Soap error changing email password

Discussion in 'Control Panel API' started by Xerxes, Apr 14, 2016.

  1. When users try to change their email password, 9 out of 10 times they get the following error; odd times it goes through and changes the password, so I know the API is being used correctly:

    "System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Dasp.CustomerAPI.Web.UnknownException: An unknown error has occurred (1406)

    at Dasp.CustomerAPI.Web.CustomerApi.SMUpdateUserPassword(String key, String domainName, String userName, String newPassword)

    --- End of inner exception stack trace ---"
    Is there a timing issue? How can I fix this so user won't nag that they can't change their email passwords?

    Thanks.
     

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