When users try to change their email password, 9 out of 10 times they get the following error; odd times it goes through and changes the password, so I know the API is being used correctly: "System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Dasp.CustomerAPI.Web.UnknownException: An unknown error has occurred (1406) at Dasp.CustomerAPI.Web.CustomerApi.SMUpdateUserPassword(String key, String domainName, String userName, String newPassword) --- End of inner exception stack trace ---" Is there a timing issue? How can I fix this so user won't nag that they can't change their email passwords? Thanks.