How to contact us for support

If you don't see an issue with your server in the outages and maintenance forum but are still experiencing problems, we suggest that you contact technical support.

Service-related issues

To open a helpdesk ticket for technical support or billing, log in to the support portal using your hosting account username and password. Once logged in, a "Submit a Ticket" icon will be available. You may also view open or previously resolved tickets by clicking the "View Tickets" icon.

We also offer technical support via live chat, which you can access in Control Panel. The Technical Support Chat link is visible when chat support is available.

Application or coding issues

If you have a question about applications, errors related to coding or anything else not directly related to the hosting service itself, please check the forum and Knowledge Base for solutions. To ask a question in the forum you will first need to register (or you can log in using your Twitter, Facebook or Google+ login). Your hosting account is not associated with the forum login.

Please also note that we do offer consulting and development services. For example, upgrading applications, migrating/upgrading databases, cleaning up compromised sites, DBA services...etc. Contact our Technical Support team about your development needs and we'll evaluate the project and let you know how we can help.

Outgrowing DiscountASP.NET?

For those outgrowing DiscountASP.NET, we do offer a Cloud Hosting Platform over at Everleap.com. Everleap supports many scaling options that are not available at DiscountASP.NET.

We also offer custom private cloud solutions and managed services. This includes IaaS, high availability databases, fully managed server environments, server and application monitoring, and backup and disaster recovery...etc. Reach out to our technical support team if you want more information.
Published:
Aug 7, 2013
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