FTP 550 Access is Denied & Critical File Error

Discussion in 'Hosting Services / Control Panel' started by Wessty, Jan 12, 2011.

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  1. Hello,

    I am having trouble uploading/deleting any files through FTP on my site. I am logged in as the main user, and even though I was able to upload an entire site a few days ago, it appears that something is wrong now. I have tried stopping the web site and recycling the app pool, but it does not seem to do anything.

    I'm trying to upload a web.config file to the root directory. Here is the FTP log my attempted upload generates:

    Response: 230-Welcome to DiscountASP.NET
    Response: 230 User logged in.
    Command: OPTS UTF8 ON
    Response: 550 Access is denied.
    Status: Connected
    Status: Starting upload of C:\Users\*****\web.config.new
    Command: CWD /
    Response: 250 CWD command successful.
    Command: TYPE I
    Response: 200 Type set to I.
    Command: PORT 10,5,1,102,50,235
    Response: 200 PORT command successful.
    Command: STOR web.config.new
    Response: 550 Access is denied.
    Error: Critical file transfer error

    Any ideas of how I can fix this?
     
  2. RayH

    RayH DiscountASP.NET Lackey DiscountASP.NET Staff

  3. Thank you!

    I will do that now.

    Thank you very much for your help, and your very quick reply.
     
  4. hi everyone,

    i got the exact same error message as Wessty except i tried to transfer HTML file with my 2nd FTP account.
    main FTP account works fine.

    i'm using FileZilla v3.5.5.1.
    right now, i allocated 100 MB and gave permission READ/WRITE to a specific directory.
    no firewall on the PC.
    no anti-virus software on the PC.
    PC connects directly to modem (no router in between modem and PC).
    PC is XP Pro SP3 with all the latest updates from Microsoft as of this posting date.

    i created a ticket and Joseph helped with the situation.
    he said it works on his.

    i'm just wondering....what the heck is going on?
    can someone do me a favor and test my 2nd FTP account?
    please upload something small there....HTML, TEXT, JPG, etc.
    if possible, would like to see FileZilla FTP client for this test.

    log-on info:
    hostname: ftp.sokha.com
    username: kaput
    pasword: password


    below is my FTP log:

    Response: 220-Microsoft FTP Service
    Response: 220 DiscountASP.net FTP
    Command: USER kaput
    Response: 331 Password required for kaput.
    Command: PASS ********
    Response: 230-Welcome to Discountasp.net
    Response: 230 User kaput logged in.
    Status: Connected
    Status: Starting upload of F:\pinnacle\video.htm
    Command: CWD /
    Response: 250 CWD command successful.
    Command: TYPE A
    Response: 200 Type set to A.
    Command: PASV
    Response: 227 Entering Passive Mode (64,209,142,10,19,215).
    Command: STOR video.htm
    Response: 550 video.htm: Access is denied.
     
  5. ...Try it without Passive mode.
     
  6. directory listing

    ok, i think i need to step back 1 step.
    might be missing the obvious reason here.

    when i connect using the above FTP setting and account, the log said connected successfully.
    however, i don't see any file(s) inside the directory and i do have some file(s) in the directory.
    all i see is just a /.

    sooooo....i'm wondering...eventhough i configured the 2nd FTP account to go to a specific directory, is it possible that it went somewhere else? :eek:
     
  7. ...I have no idea.
    If you use Firefox check the Addons for some cool FTP tools, like FireFTP.
    I've tested that on DASP IIS7 accounts and it works great.
     
  8. @wisemx....

    note my original post.
    i use FileZilla Client v3.5.5.1.

    can you do me a small favor?
    upload a small file to my server and leave the file there.
     
  9. ...Just tried and it does look like something crazy is going on.

    My connection keeps cycling through these lines over and over:

    220-Microsoft FTP Service
    220 DiscountASP.net FTP
    USER kaput
    331 Password required for kaput.
    PASS (password not shown)
    230-Welcome to Discountasp.net
    230 User kaput logged in.
    CWD /
    250 CWD command successful.
    TYPE I
    200 Type set to I.
    PORT |2|fe80::241e:2ee6:f5cd:ad3e%10|4496|
     
  10. that's what i'm trying to say.
    something is crazy going on.

    i can't even view the directory after connected.

    i have 4 Apache servers.
    none has problem with FTP accounts.
    not sure if this is a Windows problem or DASP problem.

    hopefully, DASP staff gets this thing resolved.
     
  11. ...Is your DASP server IIS7?
     
  12. RayH

    RayH DiscountASP.NET Lackey DiscountASP.NET Staff

    sohka,

    You're on an IIS6 server, so you need to specify the path for the Initial Working Directory (or Default Remote Directory if you're using FileZilla).

    Please read this KB article:

    http://support.discountasp.net/KB/a306/i-have-problem-uploading-using-ftp-with-additional.aspx

    So, to map the directory correctly, use the format:

    /[main_account_username]/[subdirectory_you_gave_permission_to]

    For example, /myaccount/test

    I deleted my previous Apache comment. It's Monday morning, and I'm on DayQuil. :p
     
  13. I just want to say thank you for the information.
    It is very valuable for me..newbie here and encountering the same situation.
    Thanks and keep up the good work..
     
  14. Critical file transfer error

    I am exactly facing the same problem, was able to upload couple of days back , but today its showing:
    Command: STOR Default.aspx
    Response: 550 Default.aspx: Access is denied.
    Error: Critical file transfer error

    How should I troubleshoot this ?

    Thank you.
     
  15. RayH

    RayH DiscountASP.NET Lackey DiscountASP.NET Staff

    Sorry for the delayed response, but for anyone else that reads this and is on IIS7, try stopping and starting the FTP service through the Control Panel. Make sure you also reboot your computer to clear any open FTP connections.
     
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